Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Aurelia & Co. Throughout the site, the terms “we”, “us” and “our” refer to Aurelia & Co.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service. These Terms apply to all users of the site.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, including applicable rights under Australian and New Zealand consumer protection laws.

1. ONLINE STORE

You must be legally capable of entering into a purchase agreement to place an order with us.

You must not use our products or website for any unlawful or unauthorised purpose.

2. PRODUCTS

We make reasonable efforts to describe and display our products accurately. Colours and appearance may vary slightly depending on your screen or device.

Product specifications, availability and pricing may change from time to time.

Some products sold by Aurelia & Co may be supplied and dispatched directly by third-party fulfilment or dropshipping partners.

This does not affect your statutory consumer rights or Aurelia & Co's responsibilities to you as the retailer.

3. ORDERS

When you place an order, you are offering to purchase the selected products.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be processed, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. PRICES AND PAYMENT

Prices are displayed in the currency shown on our website.

Any applicable shipping charges will be shown before you complete your purchase.

Payment must be successfully processed before an order is dispatched.

5. SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates and may vary due to carrier delays, remote locations, weather, peak periods or circumstances outside our reasonable control.

We will make reasonable efforts to ensure orders are dispatched and delivered within the stated timeframe.

Where a product is dispatched directly by one of our fulfilment partners, tracking information may be supplied by that partner or carrier.

Nothing in this section limits any rights you may have under applicable consumer law where goods are not delivered within a reasonable time.

6. RETURNS, REFUNDS AND FAULTY GOODS

Returns and refunds are handled in accordance with our Refund Policy and applicable consumer law.

Our policies do not exclude or restrict statutory consumer guarantees or other rights that cannot legally be excluded.

If an item arrives damaged, faulty, incorrect or materially different from its description, please contact us promptly so we can assist.

7. THIRD-PARTY SERVICES

We may use third-party companies to provide services including payment processing, website hosting, fulfilment and delivery.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, content created for the Aurelia & Co website, including our branding, written content, graphics and original images, belongs to Aurelia & Co or is used with permission.

You may not reproduce or commercially exploit our protected content without permission.

9. PRIVACY

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

Shopify and other service providers may process information as necessary to operate our online store, process payments and fulfil orders.

10. PROHIBITED USE

You must not misuse our website, attempt unauthorised access, distribute malicious software, commit fraud, interfere with the operation of the website, or use the website for unlawful purposes.

11. CONSUMER RIGHTS

Our goods and services may come with guarantees and rights that cannot be excluded under applicable consumer protection legislation.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy where doing so would be unlawful.

12. LIMITATION OF LIABILITY

To the extent permitted by law, Aurelia & Co will not be responsible for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms limits or excludes liability where such liability cannot legally be limited or excluded.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will be published on this website and will apply from the date it is published, subject to applicable law.

14. GOVERNING LAW

These Terms are governed by the laws applicable to Aurelia & Co's place of business, subject to any mandatory consumer rights or protections that apply in the jurisdiction where you purchase or receive our products.

15. CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Aurelia & Co
Email: hello@aureliaco2024.com
Website: aureliaco2024.com