Refund policy
RETURN & REFUND POLICY
We want you to be happy with your purchase from Aurelia & Co. If you have a problem with an order, please contact us at hello@aureliaco2024.com.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in the same condition in which you received it, and where applicable in its original packaging. Proof of purchase may be required.
Please contact us before returning any item. Do not send a product back without receiving return instructions from us first. Because some Aurelia & Co products are supplied from different locations, the correct return address may vary depending on the product.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible at hello@aureliaco2024.com with your order number and, where possible, photographs of the problem. We will assess the issue and arrange an appropriate remedy.
Change-of-Mind Returns
Where a change-of-mind return is accepted, return shipping costs may be the responsibility of the customer. Please contact us before sending the item so we can provide the correct return instructions.
Non-returnable Items
Certain items may not be eligible for change-of-mind returns, including personalised or custom-made products, gift cards and items specifically marked as final sale. This does not affect any rights you may have in relation to faulty or defective goods.
Refunds
Once an approved return has been received and inspected, we will advise you whether the refund has been approved. Approved refunds will be made to the original payment method. Processing times may vary depending on your bank or payment provider.
Consumer Rights
Nothing in this policy is intended to exclude or limit any rights or remedies available to customers under applicable consumer protection laws in Australia or New Zealand.
Contact
For return or refund enquiries, contact:
Aurelia & Co
Email: hello@aureliaco2024.com